Strategy
The marketing engine rev counter

Drive progressive profitable growth with a finely-tuned marketing engine – 3 steps

Marketing engine? What? Why? A marketing engine or ‘model’ or ‘system’ is the proven way to profitably market your brand / business. It’s a hugely valuable asset that pays dividends in the short, medium and long term. ‘Proven’ means that it delivers. This means that time, money and expertise have been leveraged to try different […]

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rm Wrestle. Brand Consultant, Brand Consultancy, Customer Experience, Customer Loyalty, Surrey, London

6 proven steps to strengthen your brand’s proposition

Crafting your brand and enhancing its proposition – where to begin? Being the best solution for specific customers or audiences is a great place to start. But who? And how? Here’s a proven process… Step 1. Identify the most valuable customers for your brand The most valuable customers should not be considered as one group […]

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Your most valuable customers. Brand Consultant, Brand Consultancy, Customer Experience, Customer Loyalty, Surrey, London

Your most valuable customers – what you need to know

“I don’t know the key to success, BUT, the key to failure is trying to make everyone laugh” – Bill Cosby, Comedian One of the most important secrets to creating sustainable, profitable growth for your brand and business is to focus your resources on delighting the groups of customers who are the most valuable to […]

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Brand Consultant, Brand Consultancy, Customer Experience, Customer Loyalty, Surrey, London Your most valuable customers and the best criteria to help you identify them

Your most valuable customers and the criteria to help you identify them…

It’s widely known that the most efficient and effective way to profitably grow any business is to focus resources on delighting the most valuable groups of customers. If your brand/business is successful in achieving this, it is likely to be growing 2.5x faster than the competitors who are not so successful at delighting these people. […]

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5 killer tips for preparing great business strategy. Brand Consultant, Brand Consultancy, Customer Experience, Customer Loyalty, Surrey, London

5 Killer Tips for Preparing a Great Business Strategy…

“In preparing for battle I’ve always found that plans are useless, but planning is essential.” (Dwight Eisenhower) I’ve been involved in preparing many different types of business strategy over the last 20 years. When I step back and consider what has produced the most successful outcomes, these tips capture what I’ve found to be most […]

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How to stay ‘on-strategy’ – 5 tips for success. Brand Consultant, Brand Consultancy, Customer Experience, Customer Loyalty, Surrey, London

How to stay ‘on-strategy’ – 5 tips for success!

If defining successful strategy isn’t challenging enough for most businesses, then implementing the strategy and staying true to it – being ‘on-strategy’ – is another challenge in itself. I’ve been involved in defining and implementing many different types of strategy over the last 20 years. Here are some solid success tips informed by my experience: […]

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6 Tips to create a Brand Strategy that delivers x10 growth not +10%. Brand Consultant, Brand Consultancy, Customer Experience, Customer Loyalty, Surrey, London

6 Tips on how to create a Brand Strategy to deliver 10x, not +10% growth!

Given the choice of ‘pushing on an open door’ or ‘pushing water up hill’, what would you choose? I imagine that most of you will go for the open door, especially if the outcome is likely to be better. Defining a strategy to create +10% growth can often feel like pushing water up hill. But […]

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40%. Brand Consultant, Brand Consultancy, Customer Experience, Customer Loyalty, Surrey, London

Why 40% of your people could be undermining your business success!

Do you ever wonder just how motivated and engaged your employees are? When people are clear about their role and how their contribution makes a difference to the success of the business, they tend to feel committed to progress within your business and empowered to perform. But what about the people who aren’t fully engaged […]

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Brand Success | Brand Consultant, Brand Consultancy, Customer Experience, Customer Loyalty, Surrey, London

Marketing without a brand strategy is like fishing in the dark without the right hook and bait!

Many of the small to medium-sized business owners I meet refer to frustration when talking about their experiences of marketing – frustration that their marketing activities aren’t making more of a significant contribution to growing their business. It’s a common problem and one that tends to occur because there hasn’t been enough preparation, or guesswork […]

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Create brand fans for business growth | Branding Agency | Brand Success. Brand Consultant, Brand Consultancy, Customer Experience, Customer Loyalty, Surrey, London

Brand Fans – who are they and why are they vital to the success of your business?

Think about what defines a fan and you’ll probably immediately think about enthusiastic, passionate followers of sport, music, celebrities. But it’s a term that is increasingly becoming associated with brands. Brand fans are the customers/clients who have been surprised or delighted by what a business has done for them, to the extent that they will […]

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Brand Consultant, Brand Consultancy, Customer Experience, Customer Loyalty, Surrey, London

A puppy shows that Sainsbury’s new strategy is working well

A valuable lesson for any business Sarah Warby – Board Marketing Director at Sainsbury’s – is on a mission to ‘stop making shopping hard work’. Examples of this new focus are becoming evident – simplifying pricing and promotions and making the website easier to navigate for a better online shopping experience, are just a couple. […]

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